Terms of Service

Please Read Carefully Before Ordering

By placing an order with the Tamara Salman Ltd webshop, you acknowledge to have read and agreed to these Terms and Conditions and the procedures concerning exchanges, refunds and returns within the Customer Service section of this website. If you are unhappy with any aspect of these you should contact our Customer Services via email at customerservice@tamarasalman.com before placing your order with us.

By accepting these terms and conditions, you authorise us to use, store or otherwise process any personal information which relates to and identifies you to the extent reasonably necessary to provide the services which are available through our website. We will not pass your details to anyone else.

Every care has been taken to ensure the content of our website is accurate at the time of posting and that all our products have been fairly described, however if there are any material errors in the description or pricing of our goods your order may not be accepted. All prices and offers are subject to change. All prices displayed include VAT.

This website is owned and operated by:

Tamara Salman Ltd
4/C Thane Works
London
N7 7NU
Company registration no 7795753
VAT Registration GB 127 0006 63

Ownership Of Rights

All rights, including copyright, in this website are owned by or licensed to Tamara Salman Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Tamara Salman Ltd. You may not modify, distribute or re-post anything on this website for any purpose.

Delivery

We now provide free WORLDWIDE delivery. Please be aware that deliveries outside the UK may be subject to taxes and extra charges which you will be responsible for. We do not have control over these charges and therefore are unable to provide information about local charges.

We aim to dispatch your goods as soon as your order is accepted by us, however we cannot guarantee an exact delivery date unless you request a special next day delivery service at an extra cost to you. If the goods you ordered are not in stock there may be a delay in dispatching your order but you will be notified immediately of any delay. Goods dispatched outside the UK may take longer.
 

Returns Policy

If you cancel your order before the goods are dispatched we will refund your payment and terminate the dispatch. We will offer an exchange or refund to the credit or debit card that you paid with if goods are returned unused in all the original packaging within 14 days of receipt.

In the unlikely event your goods are faulty you must return them within 14 days. All goods undergo a thorough quality control check before sending out. Upon receipt of an order, if any item has been delivered damaged or faulty, you should notify us straight away by email by clicking here. We strongly advise all customers to check items thoroughly upon delivery before use. We will not accept returns for any non-faulty items that have been used. Items returned to us as faulty will be inspected and if deemed subject to fair wear and tear will not be accepted as faulty.

We will undertake any repairs on faulty goods up to 6 months from date of purchase. If your bag needs repairing through normal wear and tear we will charge for this service.

All items returned within this clause must be carefully and securely packaged to ensure no damage during transit. You will be responsible for the returned items until they reach our warehouse. We cannot accept items or give you a refund if they have been damaged through transit or otherwise.

Privacy

Cookies are used by us to only store information to enable us to identify if you are registered with us and to shortcut your access to the site and products and only from your cookie file placed there through your browser’s interaction with the site.

We do not, under any circumstances provide email addresses to any third party, share the information we track on this site, in any form, with advertisers or other parties, release personal information about any individual visitors. At your request we will remove you from the email update service. Please click on the 'unsubscribe' link at the foot of the email and follow the prompts to do so. Please note we are not responsible for the content or the privacy policies of web sites to which this site may link.
     

Jurisdiction

This website, these terms and conditions and any contract entered into as a result of using this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England.
     

Liability

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under the preceding clause and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question if returned within seven days of receipt.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

strongly recommend that you have proof of postage by using recorded or special delivery post as we cannot refund for goods that have been lost in the post.
 

Information Provided By Customers

You warrant that all information supplied by you in using this website is true and accurate and that you have the legal authority to purchase goods or services using this website.